Who we are

We’re JOM Organic.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

1. What personal data is being collected and why?

 

  1. While using our service, we may ask you to provide us with certain personal information that can be used to contact or identify you, including but not limited to your name, office postal address, email address, and employer. We collect this personal information for the purpose of providing the service, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our service.
  2. When signing up to our website, we collect your name, office postal address and email address. This is for the purpose of providing our service, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our service. We may also collect information about your usage of the Website and information about you from the messages you send to us. This information is again collected for the purpose of providing our service, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our service.
  3. When signing up to receive email communications from us we collect your name and email address with your explicit consent. This personal information is collected for the purpose of serving you the requested emails and ensuring that they are personal and relevant.

 

2. What is the legal basis for processing activities? 

 

  1. If you are using our service as a customer or have signed up to our website, then the following legal bases apply:

GDPR Article 6 (1) (f) ‘processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party except where such interest are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of the personal data’

PECR citation 22(3) ‘A person may send or instigate the sending of electronic mail for the purposes of direct marketing where—

(a)that person has obtained the contact details of the recipient of that electronic mail in the course of the sale or negotiations for the sale of a product or service to that recipient;

(b)the direct marketing is in respect of that person’s similar products and services only; and

(c)the recipient has been given a simple means of refusing (free of charge except for the costs of the transmission of the refusal) the use of his contact details for the purposes of such direct marketing, at the time that the details were initially collected, and, where he did not initially refuse the use of the details, at the time of each subsequent communication.

2. If you have signed up to receive emails from us then the following legal basis applies:

GDPR Article 6 (1) (a) ‘the data subject has given consent to the processing of his or her personal data for one or more specific purposes’

 

3. Who will the personal data be shared with?

 

We may employ third-party companies to facilitate our service, to provide the service on our behalf, to perform service-related services and/or to assist us in analysing how our service is used. Examples may include processing and storing data, delivering messages, processing credit card payments, analysing data, providing marketing assistance and providing customer service. These third parties may have access to your personal information but only to perform specific tasks outlined in this privacy policy on our behalf. It is our understanding that the third parties we employ take the appropriate measures to ensure that personal information is safeguarded. The third parties we employ are listed below.

  1. We use third party provider, MailChimp, to deliver our e-newsletters. Please see MailChimp’s privacy policy for more information about how the company processes personal data.
  2. We use e-commerce provider, WooCommerce, to process our online sales. Please see WooCommerce’s privacy policy for more information about how they process personal information. 
  3. We use web chat platform, Drift, on our website so we can answer your enquires in real time. Please see Drift’s privacy policy for more information about how they process personal information. 

 

4. How long will personal data be retained?

 

  1. If you are a customer or have signed up to our service via our website, your data is kept for as long as is necessary for us to provide our services to you and as long as it is deemed as a legitimate interest. You have the right to object to the processing of your data for these purposes and are free to opt-out of direct marketing at any time.
  2. If you have signed up to receive emails from us, your data is kept only for as long as we have your consent. You are free to unsubscribe from emails at any time and request your right to erasure.

 

5. Accessing your personal data

 

We acknowledge your right to access your personal information. You may access, update, correct or withdraw the personal information you provide to us by emailing a request to hello@sugarsin.co.uk.

 

6. Changes to our privacy policy

 

We reserve the right to update or change our Privacy Policy at any time so you may wish to check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided, or by placing a prominent notice on our website.

7. Cookies

We sometimes use the information we collect from you to track patterns of behaviour of visitors on our site. We do this by using ‘cookies’. Cookies are small piece of information that speeds up the interaction between websites and enables the system to recognise your device on future visits. Although it puts your items in to the shopping bag and remembers who you are and what you like at future visits, it does not store any details about your credit cards. At SugarSin we use them to simply give you as a customer a better and more personalised site experience; so you can view and edit your shopping bag and get offers that are more relevant to you

8. Security Policy

All JOM Organic online purchases take place in a safe environment and our payment provider Paypal holds all your card details secure. In fact, they are so secure that we can’t even see them as all your details are held in an encrypted format until we process your order.  However, if you still feel unsecure to place an order on our website, please feel free to place the order over the phone or email by contacting us on hej@jomorganic.com